Product Terms

Product Terms

This page is for terms and conditions for products booked on book.experiencealula.com website. Please read these carefully before you accept them.

Heritage sites & Experiences Product Terms

Terms and Conditions
  • Arrive at the Winter Park - if driving park your car free of charge at the designated area near the entrance - our staff will guide you to the meeting point to join the shuttle bus to Hegra heritage site.
  • Parking is not permited at any of the heritage sites.
  • Please arrive 40 minutes prior to your tour start time for Hegra Tour and  30 minutes for Dadan and Jabal Ikmah Tour to allow time for transportation.
  • Late arrival to Winter Park may result in missing your shuttle bus ride and your tour.
  • Date and tour time changes requests will not be accepted or processed on the tour day.
Please do
  • Appreciate that the heritage sites have facinated generations of explorers and archaeologists. Some of the discoveries date back to the Bronze Age, and are almost as old as the pyramids of Giza in Egypt.
  • Take nothing but pictures, leave nothing but foot prints.
  • Understand that sites like Hegra holds a very special place in the heart of the people of AlUla, and the global heritage community; please behave with decorum. 
  • Respect the Monuments. The monuments might seem mighty, but they are fragile. Regard tombs as precious treasures in an extraordinary open-air museum that are to be marvelled at and not mistreated.
  • Keep it as you found it: put your litter in the bin or take it with you.
Please DO NOT
  • Do not scratch, draw or in anyway mark the monuments.
  • Do not climb.
  • Heritage sites are non-smoking except in the designated smoking areas.
  • Do not remove or take anything from the tombs.
  • Do not remove or take anything from the ground.
  • No fires of any kind are permited including campfires.
  • No trees or plants are to be removed.

Visitors who mistreat the monuments will be asked to leave and will not be allow to revisit in future.



 
Cancellation & Refund policies
  • Customer Bookings: We will gladly refund the ticket price of cancelled experiences up to 3 days before the scheduled tours. Unfortunately, we are unable to refund credit card fees. Experiences cancelled within 1–3 days before your tour may be rebooked if timeslots are available but are not eligible for refund. We are unable to refund or rebook experiences cancelled on the day of scheduled tours.
  • Booked through 3rd Party or Travel Agent: If you booked your experience through a third party, please coordinate with them on policies, changes and updates.

Helicopter Tour Product Terms

Before Flight Booking
  1. Children must be three years of age or above to be carried on any of our Flights.
  2. All Children under 13 years of age must be accompanied by an adult.
  3. Pregnant women (not exceeding 32 weeks) can fly at their own responsibility and risk, and it is the passengers’ responsibility to inform THC about her pregnancy at the time of booking/traveling.
  4. The passenger is responsible to notify THC if there are passengers with special needs.
DANGEROUS GOODS POLICY
For safety reasons, dangerous goods as defined in the IATA Dangerous Goods Regulations, such as those listed below, shall not be carried.
  • Explosives, munitions, fireworks and flares.
  • Gases (flammable, non-flammable deeply refrigerated and poisonous) such as camping gas.
  • Radioactive materials.
  • Corrosives (such as mercury, acids, alkalis and wet cell batteries).
  • Magnetized materials and miscellaneous dangerous goods.
  • Oxidizing substances (such as bleaching powder and peroxides). Poisonous (toxic) and infectious substances.
  • Flammable liquids, such as lighter fuels, paints and thinner.
  • Flammable solids, such as matches and articles which are easily ignited; substances liable to spontaneous combustion; substances which on contact with water emit flammable gases.
 
 
After Flight Booking
  1. Passengers must be at theVision Centre in Winter Park 30 minutes before the scheduled departure time and must carry an official identification document. Passengers are required to carry a valid passport or Saudi national ID while travelling and to present the identification when checking in
  2. THC will provide liability cover of passengers in accordance with the regulations of the General Authority of Civil Aviation.
  3. No food (including commercially prepared food), beverages, or coolers are permitted
  4. The passenger must comply with any security inspection carried out by government officials or RCU Staff at the visitor centre.
  5. All flights remain subject to weather, visibility conditions, aircraft availability and government restrictions as may apply from time to time. THC shall not be held liable due to inclement weather conditions or events beyond our reasonable control.
  6. THC reserves the right to refuse any person or carriage of any item if THC deems it unauthorized, unsafe or may be hazardous or endangers the aircraft, crew or other passengers. Passengers will be subject to security control as per the regulations of the General Authority of Civil Aviation and as directed by the Captain.
  7. Passengers wishing to take/use cameras and/or other photographic equipment on the flight do so entirely at their own risk.
  8. Passengers’ full names and ID details must be provided at least 3 hours before the services are conducted as restrictions apply on total passengers’ weight,. The Captain of the Aircraft shall have absolute discretion to decide what load, including the number of passengers, may safely be carried and how such load shall be distributed, whether and when a flight may be safely undertaken and when and where the Aircraft shall be landed. All such decisions of the Captain shall be final and binding on customer and carrier.
  9. Due to safety or operational requirements, physical restrictions and/or clothing or accessory restrictions may apply on the helicopter. If uncertain of the restrictions, please ask staff for more information.
  10. All passengers will be weighed before each flight.
Cancellation & Refund policies
  • Customer Bookings: We will gladly refund the ticket price of cancelled experiences up to 3 days before the scheduled tours. Unfortunately, we are unable to refund credit card fees. Experiences cancelled within 1–3 days before your tour may be rebooked if timeslots are available but are not eligible for refund. We are unable to refund or rebook experiences cancelled on the day of scheduled tours.
  • Booked through 3rd Party or Travel Agent: If you booked your experience through a third party, please coordinate with them on policies, changes and updates.