Product Terms

Product Terms

This page is for terms and conditions for products booked on book.experiencealula.com website. Please read these carefully before you accept them.

Bocelli Concert Terms

Terms and Conditions
  • Ticket(s) that are duplicated, resold, or used for advertising, promotion or other commercial purposes will be subject to immediate cancellation.
  • Removing any part of, altering, or defacing the ticket will invalidate it.
  • Seat Changes are not allowed.
  • This ticket is only valid for the date, time and event shown.
  • Age restriction apply to attend the concert of 16 years and above
  • The ticket holder agrees to submit to any search for any prohibited items including, but not limited to, recording devices and controlled or dangerous substances.
  • Latecomers will not be admitted to the concert venue to avoid disruption.
  • Any use of mobile phones, cameras and other electronic devices inside the concert venue may be prohibited depending on the type of event.
  • The ticket holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
  • Food and beverages purchased outside are not permitted.
  • We reserve the right without refund or compensation to refuse admission/evict any person(s) whose conduct is disorderly/inappropriate or who poses a threat to safety, security or to the enjoyment of the event by others.
  • Refunds and exchanges are not permitted.
Entrance Policy
  • Tawakkalna App status checks must be presented at the entrance.
  • Temperature checks at the entrance.
  • Access is only permitted to those who are in possession of a valid ticket.
  • Please bring your ID and you ticket as it will be required at the entrance.
  • Security checks will apply at all entrances.
  • Seats allocated at the time of booking are non-exchangeable and non-refundable.
  • Food and beverages are not permitted.
Key Information
  • 70 min concert duration without intermission.
  • Children below 16 years old are not permitted.
  • Tickets booked online are only for entrance and do not include flights, dining, accommodation, or transportation. Ticket booked are non-exchangeable and non-refundable.
  • Any use of mobile phones, cameras, and other electronic devices during the concert is strictly prohibited. Latecomers will not be granted entry.
  • The recommended attire for the event is smart casual.
  • Social distancing to be exercised throughout the event.
  • Masks must be worn during the event.
Please DO NOT
  • Do not scratch, draw or in anyway mark the monuments.
  • Do not climb.
  • Heritage sites are non-smoking area except in the designated smoking areas.
  • Do not remove or take anything from the tombs.
  • Do not remove or take anything from the ground
  • No fires of any kind are permited including campfires.
  • No trees or plants are to be removed.

Visitors who mistreat the monuments will be asked to leave and will not be allow to revisit in future.


 
Cancellation & Refund policies
  • Refunds and exchanges are not permitted.
  • Booked through 3rd Party or Travel Agent: If you booked your concert through a third party, please coordinate with them on policies, changes and updates.

Heritage sites & Experiences Product Terms

Terms and Conditions
  • Arrive at the Winter Park - if driving park your car free of charge at the designated area near the entrance - our staff will guide you to the meeting point to join the shuttle bus to Hegra heritage site.
  • Parking is not permited at any of the heritage sites.
  • Please arrive 40 minute prior to your tour start time for Hegra Tour and  30 minutes for Dadan and Jabal Ikmah Tour to allow time for transportation.
  • Late arrival to Winter Park may result in missing your shuttle bus ride and your tour.
  • Date and tour time changes requests will not be accepted or processed on the tour day.
Please do
  • Appreciate that the heritage sites have facinated generations of explorers and archaeologiest. Some of the discoveries date back to the Bronze Age, and are almost as old as the pyramids of Giza in Egypt.
  • Take nothing but pictures, leave nothing but foot prints.
  • Understand that sites like Hegra holds a very special place in the heart of the people of AlUla, and the global heritage community; please behave with decorum. 
  • Respect the Monuments: the monuments might seems mighty but they are fragile. regard tombs as precious treasures. in an extraordinary open museum to be marvelled at and not mistreated.
  • Keep it as you found it  : put your litter in the bin or take it with you.
Please DO NOT
  • Do not scratch, draw or in anyway mark the monuments.
  • Do not climb.
  • Heritage sites are non-smoking area except in the designated smoking areas.
  • Do not remove or take anything from the tombs.
  • Do not remove or take anything from the ground
  • No fires of any kind are permited including campfires.
  • No trees or plants are to be removed.

Visitors who mistreat the monuments will be asked to leave and will not be allow to revisit in future.



 
Cancellation & Refund policies
  • Customer Bookings: We will gladly refund the ticket price of cancelled experiences up to 3 days before the scheduled tour. Unfortunately, we are unable to refund credit card fees. Experiences cancelled within 1–3 days before your tour may be rebooked if timeslots are available but are not eligible for refund. We are unable to refund or rebook experiences cancelled on the day of scheduled tour.
  • Booked through 3rd Party or Travel Agent: If you booked your experience through a third party, please coordinate with them on policies, changes and updates.