This experience depends mainly on weather conditions, such as wind speed and direction. Balloon flights may be cancelled at any time, before or during the experience, due to weather conditions. Before heading to the experience site, please visit the Flight Status Updates
page for weather and flight updates on the day of your booking.
What do you need to do in the event of a cancellation?
We will send you an email alert informing you that your flight has been cancelled. On the day of any cancelled Hot Air Balloon events, one of our team members will contact you between 9:00 am and 5:00 pm on the day of your cancelled flight to discuss options of rebooking (subject to availability) or to initiate the refund process for you. If it is not possible to rebook, you will be issued a complete refund. Please note that refunds may take up to 14 days to be processed to your bank account.