Contact us

If you’re looking for information related to travelling, general visits, tours, experiences, dining, and beyond, this is the right place. Don't hesitate to reach out to us.

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Our call center is currently closed

Our call center is currently closed. For assistance, you can visit the nearest visitor centre or message our support team via WhatsApp. Find information on all visitor centres here.

Can’t find what you’re looking for?

To find out more about what you can do in AlUla, try our search below

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Need help with bookings, or visiting AlUla

Manage your booking

To request a refund or to cancel a booking, access your bookings from your profile page. Alternatively, our call centre can assist you (00 966 920 025 003 available daily, 9 am - 9 pm KSA).

Packages

Book your unforgettable trip to AlUla with one of our recommended travel partners offering a variety of different itineraries across heritage, arts, nature, adventure and wellness.

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Getting To & Around AlUla

From what to consider while planning your AlUla trip to useful advice for once you get here, this page has all the information you’ll need to make getting to and around AlUla as smooth as possible.

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Practical information

Take the pain out of planning your holiday with these useful facts and travel tips

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Visitor Centres

Talk to a destination specialist in AlUla

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Hegra Visitor Centre

Sun - Sat

7 am to 5 pm

Phone Number

+966559799839

Whatsapp

Dadan Visitor Centre

Sun - Sat

7:30 am to 3:30 pm

Phone Number

+966559799589

Whatsapp

Winter Park Visitor Centre

Sun - Sat

7 am to 11 pm

Phone Number

+966554959799

Whatsapp

Old Town Visitor Centre

Sun - Sat

7 am to 11 pm

Phone Number

+966559906299

Whatsapp

Airport Visitor Centre

Sun - Sat

7 am to 11 pm

Phone Number

+966554939699

Whatsapp

All other feedback  

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Useful Contacts

Important numbers

  • Police: 999
  • Saudi Ambulance: 997
  • For traffic accidents: 993
  • Highway Patrol: 996
  • For a more comprehensive list of useful contacts, see Visit Saudi.

Tourism

  • Tourism Call Center: 930
  • Tourism International Call  Center: +966920000890
  • Najm Company: 920000560
  • General Directorate of Passports: 992

Public security

  • Saudi Public Security: 989
  • General enquiries: 905
  • Emergency medical consultation: 937
  • General Directorate of Narcotics Control: 995

  • Police: 999
  • Saudi Ambulance: 997
  • For traffic accidents: 993
  • Highway Patrol: 996
  • For a more comprehensive list of useful contacts, see Visit Saudi.

  • Tourism Call Center: 930
  • Tourism International Call  Center: +966920000890
  • Najm Company: 920000560
  • General Directorate of Passports: 992

  • Saudi Public Security: 989
  • General enquiries: 905
  • Emergency medical consultation: 937
  • General Directorate of Narcotics Control: 995