• Pre-registration is required. 
• Please bring your ID and ticket for check-in. 
• Please read the terms and conditions before purchase and note that you will be required to complete a waiver form before the activity. 
• Guests who fail to meet at the designated time and place will not be able to join the experience. 
• Guests should wear comfortable clothing with closed-toe walking shoes or boots.

• Guests should wear comfortable clothing with toe closed shoes or boots.

• Please read the terms and conditions before purchasing and note that you will be required to complete a waiver form before the flight. https://www.experiencealula.com/en/ticket_terms.
• Changes and refunds are allowed up to three days before the booked date. 
• Please note that any bank credit card charges cannot be refunded.
• Changes regarding dates or times can only be made up to one day before the booked date and are subject to availability. 
• No refunds or changes are allowed on the day of the event. 
• Please contact our team at +966 920 025 003 or send a refund request using the contact us form. 
• If you booked your ticket through a third party, please coordinate with them on policies, changes, and updates. 

A note on weather:

Helicopter flights are weather dependent and may be cancelled last minute due to bad conditions or strong wind. In this event, you will be offered a full refund or a member from our call centre team will help you reschedule. Plan to spend a few days in AlUla so you can rebook if this happens to you. Flight length will be based on the assessment of the helicopter team.