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• Complimentary parking is available at Old Town South Parking
• Kindly note that visitors can drive to the location and as such transportation is not provided.
  

• Cancellations and refunds are allowed up to 3 days before the experience. To request a refund, please use the contact form.
• Please note that bank credit card processing fees are non-refundable.
• If you’ve registered your account, you can log in and make changes
• If you booked your ticket through a third party, please coordinate with them directly regarding their policies, changes, and updates.

Allergy notice 

• The experience involves the use of incense, which may not be suitable for individuals sensitive to fumes or fragrances.

Health notice 

• The experience takes place in mud dwellings which may cause discomfort for those sensitive to dust
• Please note that the use of incense for medicinal or health purposes are not to be taken literally, and should in no way be interpreted as guidance. Always consult a qualified health professional before using any medicinal substance 
• The experience features close-range projections which may cause discomfort for individuals sensitive to flashing lights 
• The experience is setup within small, enclosed spaces and may not be suitable for individuals with claustrophobia
• Guests will be required to step over door thresholds, bend through low doorways, and climb and descend uneven stairs to view the terrace spaces.