| Code | Title | Description |
|---|---|---|
| USER_NOT_FOUND | Invalid credentials | Please check your email and password, and try again. |
| INVALID_CREDENTIALS | Incorrect Username or Password | Please provide a valid username and password to continue. |
| USER_LOCKED | Account locked | The User ID provided is currently locked. Please contact us for further support. |
| PASSWORD_EXPIRED | Password expired | It appears your password has expired. Please reset it to continue accessing your account. |
| USER_NOT_ACTIVE | User currently inactive | The provided User ID is currently not active. Please check and ensure the correct User ID is entered. Alternatively you can contact us for further support. |
| INVALID_USER_INFORMATION | Invalid User | The information provided is not valid. Please check and try again. |
| MISSING_USER_INFORMATION | Missing User information | User ID has not been provided. Please enter a valid User ID and password to continue. |
| PASSWORD_COMPLEXITY_VIOLATION | Password does not meet requirements | The password provided does not meet the specified criteria. Please review requirements and try again. |
| INVALID_OTP_CODE | Invalid OTP (One-Time Password) | The OTP entered is invalid. Please check and try again. |
| EXPIRED_OTP_CODE | OTP expired | The OTP entered has expired. Please request a new OTP and enter it promptly to continue. |
| INVALID_CODE | Invalid code | The code entered is not valid. Please check and enter a valid code to continue. |
| EXPIRED_CODE | Code expired | The code entered has expired. Please request a new code and enter it promptly to continue. |
| USER_ALREADY_EXISTS | User already registered | This User is already registered. Please sign in with your credentials or consider resetting your password. |
| BAD_REQUEST | Unexpected error | Please try again later. If the issue persists, please contact us for further support. |
| PASSWORD_ALREADY_USED | Password previously used | This password has been used before. Please choose a new, unique password to continue. |
| EXPRESSION | Connectivity issue | Please check your internet connection and try again. |
| INVOCATION | Refresh and retry | An error has occurred. Please refresh the page and try again. |
| BOOKING_AMENDMENT_NOT_ALLOWED | Online cancellation unavailable | Online cancellation is not available. Please contact us for further support. |
| AMENDMENT_IN_PROCESS | Cancellation unsuccessful | Your request to cancel this booking was unsuccessful. Please try again later or contact us for further support. |
| INVALID_INPUT | Invalid input | Please check and try again. |
| BOOKING_NOT_FOUND | Booking not found | The reference number provided does not exist. Please check and try again. |
| 800.100.152 | Transaction declined (error code: 800.100.152) | The transaction has been declined. Please check the payment details or contact your card issuer for support. |
| 100.380.501 | Transaction timed out (error code: 100.380.501) | The transaction has timed out. Please try again or contact us for further support. |
| 800.300.401 | Payment unavailable for your country (error code: 800.300.401) | We cannot currently accept debit or credit cards from your country of residence. If you need assistance with your booking, please contact us online or call +966 920025003 for further support. |
| 100.396.101 | Transaction cancelled (error code: 100.396.101) | This transaction has been cancelled from your end. Please contact us if you'd like further support. |
| 100.390.112 | Transaction declined (error code: 100.390.112) | Please verify the OTP you have entered or contact your bank for assistance. |
| 800.110.100 | Transaction declined (error code: 800.110.100) | The transaction has already been processed. Please contact us for any further support. |
| 800.100.155 | Transaction declined (error code: 800.100.155) | Please review your transaction limits or contact your bank for further support. |
| 800.100.156 | Transaction declined (error code: 800.100.156) | The transaction cannot be processed due to a format error. |
| 100.380.401 | Transaction declined (error code: 100.380.401) | Please verify the OTP entered and try again. |
| 100.390.107 | Transaction rejected (error code: 100.390.107) | The transaction has been rejected because cardholder authentication is currently unavailable. |
| 800.100.100 | Transaction declined (error code: 800.100.100) | The transaction cannot be processed. Please contact us for any further support. |
| 800.100.162 | Transaction declined (error code: 800.100.162) | This transaction has been declined as you have exceeded your limit. Please contact your bank for assistance. |
| 100.390.114 | Transaction declined (error code: 100.390.114) | The transaction cannot be processed as the issuer rejected the request. |
| 100.100.700 | Transaction declined (error code: 100.100.700) | The card number or CVV entered is invalid. |
| 800.100.151 | Transaction rejected (error code: 800.100.151) | The transaction cannot be processed due to invalid card. |
| 800.120.103 | Transaction declined (error code: 800.120.103) | The maximum number of transactions for this email has already been exceeded. |
| 100.390.111 | Transaction rejected (error code: 100.390.111) | We are currently unable to connect to the VISA/Mastercard Directory Server. Please try again later. |
| 100.396.103 | Transaction cancelled (error code: 100.396.103) | The previously pending transaction has timed out |
| 700.500.003 | Transaction rejected (error code: 700.500.003) | Test accounts are not permitted in the production environment. |
| INVALID_BOOKING_DATE | Incorrect date | The date entered is incorrect. |
| BOOKING_ITEM_NOT_FOUND | Booking not found | We're unable to find the booking. Please check and try again. |
| NO_AVAILABLE_TICKETS | No tickets available | There are no tickets available at the moment. Please check and try again later. |
| PRODUCT_VARIANT_NOT_FOUND | Ticket type not found | The type of ticket requested could not be found. Please check and try again. |
| SEAT_ALREADY_BOOKED | Seat unavailable | Please choose another seat or contact us for any further support. |
| INVALID_SEAT_SELECTION | Invalid seat selection | Please select a valid seat to continue. |
| COUPON_NOT_FOUND | Invalid promo code | The promo code entered is incorrect. |
| COUPON_NOT_APPLICABLE_TO_SELECTED_PRODUCTS | Invalid coupon | The coupon is not valid on selected products. |
| MULTIPLE_COUPONS_NOT_ALLOWED | Promo code limit reached | Only one promotional code can be applied per transaction. |
| BOOKING_USAGE_REACHED | Coupon limit reached | The maximum usage for this coupon has been reached. |
| CUSTOMER_USAGE_REACHED | Coupon limit reached | The maximum usage for this coupon has been reached. |
| CUSTOMER_PERIOD_USAGE_REACHED | Coupon expired | The coupon is no longer valid for use with this booking. |
| COUPON_USAGE_REACHED | Coupon expired | The coupon is no longer valid for use with this booking. |
| COUPON_PERIOD_USAGE_REACHED | Coupon expired | The coupon is no longer valid for use with this booking. |
| COUPON_PREREQUISITES_ARE_NOT_MET | Invalid promo code | The coupon cannot be used on this ticket type. |
| INVALID_PROMO_CODE | Invalid promo code | The coupon entered is incorrect. Please check and try again. |
| TICKET_NOT_FOUND | Ticket type not found | The type of ticket requested could not be found. Please check and try again. |
| MULTIPLE | Internal server error | Something went wrong. Please try again later. |
| SECURITY | Unexpected error | Something went wrong. Please try again later. |
| TEST_ACC_NOT_ALLOWED | Transaction rejected | Test accounts are not permitted in the production environment. |
| DEFAULT_CODE | Unexpected error | We're experiencing technical difficulties. Please try again later. If the issue continues, contact us for further support. We apologise for any inconvenience. |
| INVALID_PASSWORD | Incorrect password | The password you have entered is incorrect. Please check and try again. |
| EXTERNAL_USER_ALREADY_EXISTS | Email Associated with Social Login | You’ve previously signed up using a social account. Please log in via your social account to continue. |
| PROFILE_HAS_UNUSED_TICKETS | Something went wrong | This profile cannot be deleted as it has unused tickets. |
| EXTERNAL_USER_NOT_FOUND | Account already exists | An account with this User ID is already exists. Please check and try again. |
| PASSWORD_RESET_NOT_ALLOWED | Unable to reset password | This User Password is managed by a third party. Please reset accordingly. |
| INVALID_FIELD:FIRST_NAME | Invalid first name | Please check your information and try again. |
| INVALID_FIELD:LAST_NAME | Invalid last name | Please check your information and try again. |
| INVALID_FIELD:PHONE_NUMBER | Invalid phone number | Please check your information and try again. |
| INVALID_FIELD:GENDER | Invalid gender | Please check your information and try again. |
| INVALID_FIELD:DATE_OF_BIRTH | Invalid date of birth | Please check your information and try again. |
| INVALID_FIELD:NATIONALITY | Invalid nationality | Please check your information and try again. |
| INVALID_FIELD:COUNTRY_OF_RESIDENCE | Invalid country of residence | Please check your information and try again. |
| INVALID_FIELD:PREFIX | Invalid phone prefix | Please check your information and try again. |
| INVALID_FIELD:LANGUAGE_CODE | Invalid language | Please check your information and try again. |
| EINVOICE_EXPIRED | Payment link expired | This payment link is no longer valid; please try again. |
| INVALID_COUPON | Invalid coupon | This coupon is not valid. Please check the code and try again. |
| INVALID_EMAIL | Invalid email | The email entered is incorrect. Please check and try again. |
| NO_ITEMS_TO_AMEND | Unable to change booking | Due to the refund and exchange policies of this booking, it cannot be changed online. Please contact our support team on +966920025003 and provide the booking number starting with ‘ORD’. |
| 100.390.116 | Transaction declined (error code: 100.390.116) | This transaction was declined due to denied access to the authentication system. |
| 100.390.117 | Transaction declined (error code: 100.390.117) | This transaction was declined due to authentication failure caused by invalid data. Please check the information and try again. |
| 100.390.115 | Transaction declined (error code: 100.390.115) | This transaction was declined due to authentication failure caused by invalid information format. Please check the information and try again. |
| 100.390.118 | Transaction declined (error code: 100.390.118) | The bank has declined this transaction. Please contact your bank for more details. |
| 100.100.303 | Transaction declined (error code: 100.100.303) | This transaction was declined because the card has expired. Please use a different payment method to try again. |
| 100.400.142 | Transaction declined (error code: 100.400.142) | The bank has declined this transaction. Please contact your bank for more details. |
| 100.400.324 | Transaction declined (error code: 100.400.324) | The bank has declined this transaction. Please contact your bank for more details. |
| 100.100.101 | Transaction declined (error code: 100.100.101) | This transaction was declined due to invalid credit card, bank account number or bank name. Please check the information and try again. |
| 200.100.103 | Transaction declined (error code: 200.100.103) | This transaction was declined due to authentication failure caused by invalid information format. Please check the information and try again. |
| 900.100.300 | Transaction declined (error code: 900.100.300) | This transaction was declined due to timeout. |
| 300.100.100 | Transaction declined (error code: 300.100.100) | This transaction was declined as additional customer authentication required. |
| 800.100.153 | Transaction declined (error code: 800.100.153) | This transaction was declined due to an invalid CVV. Please check the number and try again. |
| 800.100.163 | Transaction declined (error code: 800.100.163) | The maximum transaction frequency for this card has been exceeded. Please try again later. |
| 800.100.170 | Transaction declined (error code: 800.100.170) | Transactions are being restricted by the bank. Please contact your bank for more details. |
| 800.100.157 | Transaction declined (error code: 800.100.157) | This transaction was declined due to an incorrect expiry date. Please check the date and try again. |
| 000.400.030 | Transaction declined (error code: 000.400.030) | The transaction partially failed, and manual reversal is required due to an unsuccessful automatic reversal. Please contact our customer support at +966920025003 for further assistance in initiating a refund; for a smooth process, please have your username ready. If you do not have a username, you may have to contact your bank for a refund. |
| 900.100.301 | Transaction declined (error code: 900.100.301) | This transaction timed out without response from the bank. It was reversed and no charges were made. |
| PROFILE_ALREADY_MARKED_FOR_DELETION | Something went wrong! | Profile is already marked for deletion. |
| COUPON_NOT_APPLICABLE_TO_SELECTED_PRODUCTS | Coupon not valid! | This coupon is not applicable to the selected product. |
| EXTERNAL_AUTH_EMAIL_ERROR | Email is hidden! | Original email is required for sign-in. Please consent to share your real email and try again. |
| CANCELLATION_POLICY_VIOLATION | Online cancellation unavailable | Booking can't be cancelled because it does not comply with cancellation policies. |
| NOT_FOUND | Missing Information | Unfortunately, the requested details are currently unavailable. We apologise for any inconvenience caused. |
| ADULT_CHILD_DEPENDENCY_VIOLATION | Adult ticket required for Child ticket | You must purchase at least one adult ticket with any child ticket. Please add an adult ticket or remove the child tickets. |
| BOOKING_EXPIRED | Booking Expired! | Your booking has expired. |
| USER_BLOCKED | Unexpected error | We're experiencing technical difficulties. Please try again later. If the issue continues, contact us for further support. We apologise for any inconvenience. |
| OAUTH_CLIENT_UNAUTHORIZED | Please note: | Your session has expired, and you have been automatically logged out. Please log in again to continue. |
| OAUTH_BOOKING_UNAUTHORIZED | Please note: | Your booking has expired, and your cart has been cleared. If you need assistance or wish to make a new booking, please contact our support team at +966920025003. |
| NO_ADDONS_FOR_SELECTED_TIMESLOT | Please note: | You are unable to edit this booking to include the chosen product at the new selected time/date. Please choose a different time or contact our support team for assistance. |
| PAYMENT_AMOUNT_NOT_SUFFICIENT | Transaction Failed: Low Balance | We could not complete your payment. Please check your balance and try again. |
| MAXIMUM_TICKETS_REACHED | Limit reached | Sorry, tickets in this category are no longer available. The maximum number of tickets that can be booked has been reached. |
| INVALID_PAYMENT_STATUS | Payment declined | Payment authorisation has failed, please try again. |
| 900.100.201 | Transaction declined (error code: 900.100.201) | An error has occurred on the external payment gateway. Please try again later or contact your bank for assistance. |
| 800.900.101 | Transaction declined (error code: 800.900.101) | You have entered an invalid email address. Please enter a valid email address or verify the email you have entered. |
| 900.100.600 | Transaction declined (error code: 900.100.600) | Please note that the bank server is currently unresponsive. Please try again later or contact your bank for assistance. |
| EXPIRED_KEYS | Keys Expired | The keys entered has expired. Please request a new keys and enter it promptly to continue. |
| TICKET_CHANGE_NOT_AVAILABLE | Ticket changes are restricted | Ticket changes can no longer be made for this booking. |
| DATE_NOT_IN_USAGE_RANGE | Dates are not valid | The selected date is not valid for transactions. Please choose a different date |
| MAXIMUM_SELLABLE_DATE_REACHED | Kindly choose another date | Transactions are no longer allowed beyond this date. |
| PAYMENT_ALREADY_INPROGRESS | Payment is in progress | A payment is already in progress for this booking. Please wait for it to complete. |
| CHECKOUT_NOT_AVAILABLE | Kindly check items in cart | Some items in your cart can no longer be booked as they exceed the allowed booking time before the event's start. Please remove them to continue with checkout. |
| CONTENT_NOT_FOUND | Page Temporarily Unavailable | This page isn’t available at the moment. Don’t worry — there’s still so much of AlUla to discover. |
| USER_PROFILE_TYPE_NOT_WEBSITE_USER | Invalid credentials | Please check your email and password, and try again. |
| WISHLIST_UPDATE_FAILED | Max limit reached | You've reached the maximum limit of items in your Wishlist. Please remove some older items to add new ones |
| MAXIMUM_TICKETS_REACHED | Limit reached | Sorry, tickets in this category are no longer available. The maximum number of tickets that can be booked has been reached. |
| INVALID_PAYMENT_STATUS | Payment declined | Payment authorisation has failed. Please try again. |
| 800.100.190 | Technical error | A system-level error occurred during the transaction. Please try again or contact support. |
| 100.396.101 | Transaction cancelled | The payment process was interrupted by the user before completion. Please try again. |
| 800.100.152 | Bank declined transaction | Your payment was declined by the bank's authorisation system. Please check with your bank. |
| 800.100.156 | Transaction error | There was an error with the transaction information entered. Please review and try again. |