Error Codes:

Code Title Description
USER_NOT_FOUND Invalid credentials Please check your email and password, and try again.
INVALID_CREDENTIALS Incorrect Username or Password Please provide a valid username and password to continue.
USER_LOCKED Account locked The User ID provided is currently locked. Please contact us for further support.
PASSWORD_EXPIRED Password expired It appears your password has expired. Please reset it to continue accessing your account.
USER_NOT_ACTIVE User currently inactive The provided User ID is currently not active. Please check and ensure the correct User ID is entered. Alternatively you can contact us for further support.
INVALID_USER_INFORMATION Invalid User The information provided is not valid. Please check and try again.
MISSING_USER_INFORMATION Missing User information User ID has not been provided. Please enter a valid User ID and password to continue.
PASSWORD_COMPLEXITY_VIOLATION Password does not meet requirements The password provided does not meet the specified criteria. Please review requirements and try again.
INVALID_OTP_CODE Invalid OTP (One-Time Password) The OTP entered is invalid. Please check and try again.
EXPIRED_OTP_CODE OTP expired The OTP entered has expired. Please request a new OTP and enter it promptly to continue.
INVALID_CODE Invalid code The code entered is not valid. Please check and enter a valid code to continue.
EXPIRED_CODE Code expired The code entered has expired. Please request a new code and enter it promptly to continue.
USER_ALREADY_EXISTS User already registered This User is already registered. Please sign in with your credentials or consider resetting your password.
BAD_REQUEST Unexpected error Please try again later. If the issue persists, please contact us for further support.
PASSWORD_ALREADY_USED Password previously used This password has been used before. Please choose a new, unique password to continue.
EXPRESSION Connectivity issue Please check your internet connection and try again.
INVOCATION Refresh and retry An error has occurred. Please refresh the page and try again.
BOOKING_AMENDMENT_NOT_ALLOWED Online cancellation unavailable Online cancellation is not available. Please contact us for further support.
AMENDMENT_IN_PROCESS Cancellation unsuccessful Your request to cancel this booking was unsuccessful. Please try again later or contact us for further support.
INVALID_INPUT Invalid input Please check and try again.
BOOKING_NOT_FOUND Booking not found The reference number provided does not exist. Please check and try again.
800.100.152 Transaction declined (error code: 800.100.152) The transaction has been declined. Please check the payment details or contact your card issuer for support.
100.380.501 Transaction timed out (error code: 100.380.501) The transaction has timed out. Please try again or contact us for further support.
800.300.401 Payment unavailable for your country (error code: 800.300.401) We cannot currently accept debit or credit cards from your country of residence. If you need assistance with your booking, please contact us online or call +966 920025003 for further support.
100.396.101 Transaction cancelled (error code: 100.396.101) The transaction has been cancelled. Please contact us for further support.
100.390.112 Transaction declined (error code: 100.390.112) Please verify the OTP entered and try again.
800.110.100 Transaction declined (error code: 800.110.100) The transaction has already been processed. Please contact us for any further support.
800.100.155 Transaction declined (error code: 800.100.155) Please review your transaction limits or contact your bank for further support.
800.100.156 Transaction declined (error code: 800.100.156) The transaction cannot be processed due to a format error.
100.380.401 Transaction declined (error code: 100.380.401) Please verify the OTP entered and try again.
100.390.107 Transaction rejected (error code: 100.390.107) The transaction has been rejected because cardholder authentication is currently unavailable.
800.100.100 Transaction declined (error code: 800.100.100) The transaction cannot be processed. Please contact us for any further support.
800.100.162 Transaction declined (error code: 800.100.162) The transaction cannot be processed. Please contact us for any further support.
100.390.114 Transaction declined (error code: 100.390.114) The transaction cannot be processed as the issuer rejected the request.
100.100.700 Transaction declined (error code: 100.100.700) The card number or CVV entered is invalid.
800.100.151 Transaction rejected (error code: 800.100.151) The transaction cannot be processed due to invalid card.
800.120.103 Transaction declined (error code: 800.120.103) The maximum number of transactions for this email has already been exceeded.
100.390.111 Transaction rejected (error code: 100.390.111) We are currently unable to connect to the VISA/Mastercard Directory Server. Please try again later.
100.396.103 Transaction cancelled (error code: 100.396.103) The previously pending transaction has timed out
700.500.003 Transaction rejected (error code: 700.500.003) Test accounts are not permitted in the production environment.
INVALID_BOOKING_DATE Incorrect date The date entered is incorrect.
BOOKING_ITEM_NOT_FOUND Booking not found We're unable to find the booking. Please check and try again.
NO_AVAILABLE_TICKETS No tickets available There are no tickets available at the moment. Please check and try again later.
PRODUCT_VARIANT_NOT_FOUND Ticket type not found The type of ticket requested could not be found. Please check and try again.
SEAT_ALREADY_BOOKED Seat unavailable Please choose another seat or contact us for any further support.
INVALID_SEAT_SELECTION Invalid seat selection Please select a valid seat to continue.
COUPON_NOT_FOUND Invalid promo code The promo code entered is incorrect.
COUPON_NOT_APPLICABLE_TO_SELECTED_PRODUCTS Invalid coupon The coupon is not valid on selected products.
MULTIPLE_COUPONS_NOT_ALLOWED Promo code limit reached Only one promotional code can be applied per transaction.
BOOKING_USAGE_REACHED Coupon limit reached The maximum usage for this coupon has been reached.
CUSTOMER_USAGE_REACHED Coupon limit reached The maximum usage for this coupon has been reached.
CUSTOMER_PERIOD_USAGE_REACHED Coupon expired The coupon is no longer valid for use with this booking.
COUPON_USAGE_REACHED Coupon expired The coupon is no longer valid for use with this booking.
COUPON_PERIOD_USAGE_REACHED Coupon expired The coupon is no longer valid for use with this booking.
COUPON_PREREQUISITES_ARE_NOT_MET Invalid promo code The coupon cannot be used on this ticket type.
INVALID_PROMO_CODE Invalid promo code The coupon entered is incorrect. Please check and try again.
TICKET_NOT_FOUND Ticket type not found The type of ticket requested could not be found. Please check and try again.
MULTIPLE Internal server error Something went wrong. Please try again later.
SECURITY Unexpected error Something went wrong. Please try again later.
TEST_ACC_NOT_ALLOWED Transaction rejected Test accounts are not permitted in the production environment.
DEFAULT_CODE Unexpected error We're experiencing technical difficulties. Please try again later. If the issue continues, contact us for further support. We apologise for any inconvenience.