Code |
Title |
Description |
USER_NOT_FOUND |
Invalid credentials |
Please check your email and password, and try again. |
INVALID_CREDENTIALS |
Incorrect Username or Password |
Please provide a valid username and password to continue. |
USER_LOCKED |
Account locked |
The User ID provided is currently locked. Please contact us for further support. |
PASSWORD_EXPIRED |
Password expired |
It appears your password has expired. Please reset it to continue accessing your account. |
USER_NOT_ACTIVE |
User currently inactive |
The provided User ID is currently not active. Please check and ensure the correct User ID is entered. Alternatively you can contact us for further support. |
INVALID_USER_INFORMATION |
Invalid User |
The information provided is not valid. Please check and try again. |
MISSING_USER_INFORMATION |
Missing User information |
User ID has not been provided. Please enter a valid User ID and password to continue. |
PASSWORD_COMPLEXITY_VIOLATION |
Password does not meet requirements |
The password provided does not meet the specified criteria. Please review requirements and try again. |
INVALID_OTP_CODE |
Invalid OTP (One-Time Password) |
The OTP entered is invalid. Please check and try again. |
EXPIRED_OTP_CODE |
OTP expired |
The OTP entered has expired. Please request a new OTP and enter it promptly to continue. |
INVALID_CODE |
Invalid code |
The code entered is not valid. Please check and enter a valid code to continue. |
EXPIRED_CODE |
Code expired |
The code entered has expired. Please request a new code and enter it promptly to continue. |
USER_ALREADY_EXISTS |
User already registered |
This User is already registered. Please sign in with your credentials or consider resetting your password. |
BAD_REQUEST |
Unexpected error |
Please try again later. If the issue persists, please contact us for further support. |
PASSWORD_ALREADY_USED |
Password previously used |
This password has been used before. Please choose a new, unique password to continue. |
EXPRESSION |
Connectivity issue |
Please check your internet connection and try again. |
INVOCATION |
Refresh and retry |
An error has occurred. Please refresh the page and try again. |
BOOKING_AMENDMENT_NOT_ALLOWED |
Online cancellation unavailable |
Online cancellation is not available. Please contact us for further support. |
AMENDMENT_IN_PROCESS |
Cancellation unsuccessful |
Your request to cancel this booking was unsuccessful. Please try again later or contact us for further support. |
INVALID_INPUT |
Invalid input |
Please check and try again. |
BOOKING_NOT_FOUND |
Booking not found |
The reference number provided does not exist. Please check and try again. |
800.100.152 |
Transaction declined (error code: 800.100.152) |
The transaction has been declined. Please check the payment details or contact your card issuer for support. |
100.380.501 |
Transaction timed out (error code: 100.380.501) |
The transaction has timed out. Please try again or contact us for further support. |
800.300.401 |
Payment unavailable for your country (error code: 800.300.401) |
We cannot currently accept debit or credit cards from your country of residence. If you need assistance with your booking, please contact us online or call +966 920025003 for further support. |
100.396.101 |
Transaction cancelled (error code: 100.396.101) |
The transaction has been cancelled. Please contact us for further support. |
100.390.112 |
Transaction declined (error code: 100.390.112) |
Please verify the OTP entered and try again. |
800.110.100 |
Transaction declined (error code: 800.110.100) |
The transaction has already been processed. Please contact us for any further support. |
800.100.155 |
Transaction declined (error code: 800.100.155) |
Please review your transaction limits or contact your bank for further support. |
800.100.156 |
Transaction declined (error code: 800.100.156) |
The transaction cannot be processed due to a format error. |
100.380.401 |
Transaction declined (error code: 100.380.401) |
Please verify the OTP entered and try again. |
100.390.107 |
Transaction rejected (error code: 100.390.107) |
The transaction has been rejected because cardholder authentication is currently unavailable. |
800.100.100 |
Transaction declined (error code: 800.100.100) |
The transaction cannot be processed. Please contact us for any further support. |
800.100.162 |
Transaction declined (error code: 800.100.162) |
The transaction cannot be processed. Please contact us for any further support. |
100.390.114 |
Transaction declined (error code: 100.390.114) |
The transaction cannot be processed as the issuer rejected the request. |
100.100.700 |
Transaction declined (error code: 100.100.700) |
The card number or CVV entered is invalid. |
800.100.151 |
Transaction rejected (error code: 800.100.151) |
The transaction cannot be processed due to invalid card. |
800.120.103 |
Transaction declined (error code: 800.120.103) |
The maximum number of transactions for this email has already been exceeded. |
100.390.111 |
Transaction rejected (error code: 100.390.111) |
We are currently unable to connect to the VISA/Mastercard Directory Server. Please try again later. |
100.396.103 |
Transaction cancelled (error code: 100.396.103) |
The previously pending transaction has timed out |
700.500.003 |
Transaction rejected (error code: 700.500.003) |
Test accounts are not permitted in the production environment. |
INVALID_BOOKING_DATE |
Incorrect date |
The date entered is incorrect. |
BOOKING_ITEM_NOT_FOUND |
Booking not found |
We're unable to find the booking. Please check and try again. |
NO_AVAILABLE_TICKETS |
No tickets available |
There are no tickets available at the moment. Please check and try again later. |
PRODUCT_VARIANT_NOT_FOUND |
Ticket type not found |
The type of ticket requested could not be found. Please check and try again. |
SEAT_ALREADY_BOOKED |
Seat unavailable |
Please choose another seat or contact us for any further support. |
INVALID_SEAT_SELECTION |
Invalid seat selection |
Please select a valid seat to continue. |
COUPON_NOT_FOUND |
Invalid promo code |
The promo code entered is incorrect. |
COUPON_NOT_APPLICABLE_TO_SELECTED_PRODUCTS |
Invalid coupon |
The coupon is not valid on selected products. |
MULTIPLE_COUPONS_NOT_ALLOWED |
Promo code limit reached |
Only one promotional code can be applied per transaction. |
BOOKING_USAGE_REACHED |
Coupon limit reached |
The maximum usage for this coupon has been reached. |
CUSTOMER_USAGE_REACHED |
Coupon limit reached |
The maximum usage for this coupon has been reached. |
CUSTOMER_PERIOD_USAGE_REACHED |
Coupon expired |
The coupon is no longer valid for use with this booking. |
COUPON_USAGE_REACHED |
Coupon expired |
The coupon is no longer valid for use with this booking. |
COUPON_PERIOD_USAGE_REACHED |
Coupon expired |
The coupon is no longer valid for use with this booking. |
COUPON_PREREQUISITES_ARE_NOT_MET |
Invalid promo code |
The coupon cannot be used on this ticket type. |
INVALID_PROMO_CODE |
Invalid promo code |
The coupon entered is incorrect. Please check and try again. |
TICKET_NOT_FOUND |
Ticket type not found |
The type of ticket requested could not be found. Please check and try again. |
MULTIPLE |
Internal server error |
Something went wrong. Please try again later. |
SECURITY |
Unexpected error |
Something went wrong. Please try again later. |
TEST_ACC_NOT_ALLOWED |
Transaction rejected |
Test accounts are not permitted in the production environment. |
DEFAULT_CODE |
Unexpected error |
We're experiencing technical difficulties. Please try again later. If the issue continues, contact us for further support. We apologise for any inconvenience. |
INVALID_PASSWORD |
Incorrect password |
The password you have entered is incorrect. Please check and try again. |
EXTERNAL_USER_ALREADY_EXISTS |
Account already exists |
An account with this User ID is already linked to a social account. Please check and try again. |
PROFILE_HAS_UNUSED_TICKETS |
Something went wrong |
This profile cannot be deleted as it has unused tickets. |
EXTERNAL_USER_NOT_FOUND |
Account already exists |
An account with this User ID is already exists. Please check and try again. |
PASSWORD_RESET_NOT_ALLOWED |
Unable to reset password |
This User Password is managed by a third party. Please reset accordingly. |
INVALID_FIELD:FIRST_NAME |
Invalid first name |
Please check your information and try again. |
INVALID_FIELD:LAST_NAME |
Invalid last name |
Please check your information and try again. |
INVALID_FIELD:PHONE_NUMBER |
Invalid phone number |
Please check your information and try again. |
INVALID_FIELD:GENDER |
Invalid gender |
Please check your information and try again. |
INVALID_FIELD:DATE_OF_BIRTH |
Invalid date of birth |
Please check your information and try again. |
INVALID_FIELD:NATIONALITY |
Invalid nationality |
Please check your information and try again. |
INVALID_FIELD:COUNTRY_OF_RESIDENCE |
Invalid country of residence |
Please check your information and try again. |
INVALID_FIELD:PREFIX |
Invalid phone prefix |
Please check your information and try again. |
INVALID_FIELD:LANGUAGE_CODE |
Invalid language |
Please check your information and try again. |
EINVOICE_EXPIRED |
Payment link expired |
This payment link is no longer valid; please try again. |
INVALID_COUPON |
Invalid coupon |
This coupon is not valid. Please check the code and try again. |
INVALID_EMAIL |
Invalid email |
The email entered is incorrect. Please check and try again. |
NO_ITEMS_TO_AMEND |
Unable to change booking |
Due to the refund and exchange policies of this booking, it cannot be changed online. Please contact our support team on +966920025003 and provide the booking number starting with ‘ORD’. |
100.390.116 |
Transaction declined (error code: 100.390.116) |
This transaction was declined due to denied access to the authentication system. |
100.390.117 |
Transaction declined (error code: 100.390.117) |
This transaction was declined due to authentication failure caused by invalid data. Please check the information and try again. |
100.390.115 |
Transaction declined (error code: 100.390.115) |
This transaction was declined due to authentication failure caused by invalid information format. Please check the information and try again. |
100.390.118 |
Transaction declined (error code: 100.390.118) |
The bank has declined this transaction. Please contact your bank for more details. |
100.100.303 |
Transaction declined (error code: 100.100.303) |
This transaction was declined because the card has expired. Please use a different payment method to try again. |
100.400.142 |
Transaction declined (error code: 100.400.142) |
The bank has declined this transaction. Please contact your bank for more details. |
100.400.324 |
Transaction declined (error code: 100.400.324) |
The bank has declined this transaction. Please contact your bank for more details. |
100.100.101 |
Transaction declined (error code: 100.100.101) |
This transaction was declined due to invalid credit card, bank account number or bank name. Please check the information and try again. |
200.100.103 |
Transaction declined (error code: 200.100.103) |
This transaction was declined due to authentication failure caused by invalid information format. Please check the information and try again. |
900.100.300 |
Transaction declined (error code: 900.100.300) |
This transaction was declined due to timeout. |
300.100.100 |
Transaction declined (error code: 300.100.100) |
This transaction was declined as additional customer authentication required. |
800.100.153 |
Transaction declined (error code: 800.100.153) |
This transaction was declined due to an invalid CVV. Please check the number and try again. |
800.100.163 |
Transaction declined (error code: 800.100.163) |
The maximum transaction frequency for this card has been exceeded. Please try again later. |
800.100.170 |
Transaction declined (error code: 800.100.170) |
Transactions are being restricted by the bank. Please contact your bank for more details. |
800.100.157 |
Transaction declined (error code: 800.100.157) |
This transaction was declined due to an incorrect expiry date. Please check the date and try again. |
000.400.030 |
Transaction declined (error code: 000.400.030) |
The transaction partially failed, and manual reversal is required due to an unsuccessful automatic reversal. Please contact our customer support at +966920025003 for further assistance in initiating a refund; for a smooth process, please have your username ready. If you do not have a username, you may have to contact your bank for a refund. |
900.100.301 |
Transaction declined (error code: 900.100.301) |
This transaction timed out without response from the bank. It was reversed and no charges were made. |
PROFILE_ALREADY_MARKED_FOR_DELETION |
Something went wrong! |
Profile is already marked for deletion. |
COUPON_NOT_APPLICABLE_TO_SELECTED_PRODUCTS |
Coupon not valid! |
This coupon is not applicable to the selected product. |
EXTERNAL_AUTH_EMAIL_ERROR |
Email is hidden! |
Original email is required for sign-in. Please consent to share your real email and try again. |
CANCELLATION_POLICY_VIOLATION |
Online cancellation unavailable |
Booking can't be cancelled because it does not comply with cancellation policies. |
NOT_FOUND |
Missing Information |
Unfortunately, the requested details are currently unavailable. We apologise for any inconvenience caused. |
ADULT_CHILD_DEPENDENCY_VIOLATION |
Adult ticket required for Child ticket |
You must purchase at least one adult ticket with any child ticket. Please add an adult ticket or remove the child tickets. |
BOOKING_EXPIRED |
Booking Expired! |
Your booking has expired. |
USER_BLOCKED |
Unexpected error |
We're experiencing technical difficulties. Please try again later. If the issue continues, contact us for further support. We apologise for any inconvenience. |
OAUTH_CLIENT_UNAUTHORIZED |
Please note: |
Your session has expired, and you have been automatically logged out. Please log in again to continue. |
OAUTH_BOOKING_UNAUTHORIZED |
Please note: |
Your booking has expired, and your cart has been cleared. If you need assistance or wish to make a new booking, please contact our support team at +966920025003. |
NO_ADDONS_FOR_SELECTED_TIMESLOT |
Please note: |
You are unable to edit this booking to include the chosen product at the new selected time/date. Please choose a different time or contact our support team for assistance. |
PAYMENT_AMOUNT_NOT_SUFFICIENT |
Transaction Failed: Low Balance |
We could not complete your payment. Please check your balance and try again. |
MAXIMUM_TICKETS_REACHED |
Limit reached |
Sorry, tickets in this category are no longer available. The maximum number of tickets that can be booked has been reached. |
INVALID_PAYMENT_STATUS |
Payment declined |
Payment authorisation has failed, please try again. |